AVP for Information Technology Services
Bethlehem University
2014 - Present• Led the restructuring of the IT support team into a full-service department, streamlining operations and improving service delivery across infrastructure, servers, audio-visual systems, educational technology systems, and in-house software development.
• Developed and executed a multi-year strategic plan for the IT department, aligning IT goals with the University's overall strategic plan and ensuring technology remains current and effective in supporting educational and administrative objectives.
• Drove the research, evaluation, and implementation of innovative technologies, optimizing their use in various educational and operational contexts to enhance learning outcomes and improve overall efficiency.
• Spearheaded the design and implementation of online and blended learning initiatives, fostering a technology-driven learning environment and expanding access to education for a diverse student population.
• Managed a cross-functional team, fostering collaboration and professional growth while overseeing resource allocation, budgeting, and performance evaluations.
• Established and maintained strong relationships with key stakeholders, including faculty, administration, and vendors, to ensure seamless integration of technology solutions and ongoing support for users.
• Ensured IT policies, procedures, and security measures adhered to industry best practices and regulatory requirements, safeguarding the University's data and technology assets.
• Monitored key performance indicators and IT service metrics to assess the effectiveness of implemented solutions and identify areas for continuous improvement.
IT and e-Learning Consultant, Trainer, and Web Developer
Freelancer
2000 - Present• Successfully researched, tested, customized, and implemented a Course Management System for the first online professional diplomas for SMEs in Palestine, funded by the World Bank, expanding educational opportunities for local professionals.
• Designed, developed, and implemented dynamic websites and web applications for a diverse client base effectively addressing their unique needs and requirements.
• Delivered tailored IT consultancy and support services, empowering clients to adopt new technologies and optimize their business processes for increased efficiency and profitability.
• Conducted comprehensive hands-on training workshops on various IT topics, sharing expertise with individuals and institutions to enhance their technical skills and support their professional development.
• Developed customized e-learning solutions, integrating technology and pedagogy to create engaging and effective learning experiences for a wide range of learners.
• Managed multiple projects simultaneously, ensuring timely delivery of high-quality solutions while maintaining strong client relationships and fostering repeat business.
Systems Administrator
Bethlehem University
2011 - 2014• Designed, analyzed, and implemented the first campus-wide wireless network to support teachers and students.
• Led the worked on a project to implement a new Donor Relations and Constituent Management System and Website at the University.
• Provided consultancy and advice to various University departments on utilizing technology solutions to improve their performance and ability to serve the University community.
Communications and Alumni Relations Manager
Bethlehem University
2009 - 2011• Spearheaded the creation of the first Alumni Relations Office at Bethlehem University.
• Secured funding to establish a Career Development Program from individual and organizational donors
Project Manager
ICP / BETHLEHEM UNIVERSITY
2008 - 2009• Planned, managed, and monitored the implementation of a World Bank-funded project to establish the LaSalle Center for Entrepreneurship and Incubation.
• Developed TORs, recruited and managed project team members and consultants.
• Developed RFQs and other procurement documents for equipment and furniture needed for the new center.
Unix Administrator / Webmaster
Bethlehem University
2002 - 1009• Pioneered the design and development of the first online academic portal for the University, enhancing the user experience for students and faculty members while improving access to essential resources and facilitating online collaboration.
• Redesigned and maintained the University's public and internal websites, seamless navigation, user-friendly interfaces, and up-to-date content that aligned with the organization's branding and objectives.
• Introduced and promoted the use of online course management system for the first time at the University.
I'm Philip Daoud
